Scammers invent orders they say have occurred and ask for information about payment and shipping details to lure you into giving out information. ” If an order is not in your order list, delete the email and do not respond to it. If you receive an email from a buyer, never dispatch an item unless it appears in “Your Orders. This is not the case as all emails from buyers are displayed in your seller central account, so ignore all messages sent from non-Amazon emails. Ī common misconception is that if you can see the sender’s email address, it must be genuine. Even if an email from Amazon looks legitimate, you should never log in to your account via email. Even if the email looks legitimate, only logging in directly on Amazon will guarantee your account remains safe. It’s important to remember that Amazon doesn’t ever ask you to login via an email.
Don’t be fooled by an authentic-looking address. These are the most basic, but also the most effective Amazon scams.Īmazon will never ask for your personal details and will not list a customer’s email address or shipping address. If you’ve received any suspicious sounding phone calls, emails or text messages, you should report them to Amazon straight away. If you’re being asked questions you’re unsure of, you should terminate the call immediately. Do not share any personal information over the phone. These will capture passwords and private information from the devices being used.Īlso, be aware of spoof callers who pretend to be an Amazon representative calling about your account. Links and attachments in phishing emails and texts contain malicious viruses. Most Amazon phising scams are sent via email but some scammers will use text messages as well.
Even if you’re aware of phishing, it’s worth reading up on it to prevent your business being scammed on Amazon. They then attempt to take personal information from you so that they can steal your money or even your identity.Īttempted phishing scams on Amazon are reasonably common, with more sophisticated methods of extracting personal data constantly being dreamed up. Phishing (also known as spoofing), is when someone reaches out pretending to be a trusted organisation like Amazon. On one occasion, a 22-year old scammer managed to trick his way to $370,000 with this method before being arrested. Include in the item description that you have quality-tested the product and it has a sticker warranty, to further dissuade potential scammers.īefore Amazon updated their returns policy, the replace and refund scam was much easier to get away with. They can be bought in bulk online and are a good indicator if the product is the one you dispatched. The stickers are designed so that if someone attempts to remove it from the product, it will tear. This scam can be countered by performing a quality test, then attaching a tamper-proof sticker. Even photos are dubious evidence as the photo might not be legitimate. This isn’t feasible for most sellers, however. You could go to the extreme lengths of recording yourself playing and posting it. This is tricky as it’s impossible to prove that the product was working before you sent it. Scammers order a game and, when it is delivered, swap it for a scratched or broken one, then return it because it doesn’t work. This scam is most prevalent in the used games sector. A seller will post a product to the buyer, who then replaces the item with a damaged one and asks for a refund. This Amazon scam is exactly how it sounds. It also means that no item can be delivered without a signature upon receiving the product. This will protect you in disputes by verifying that the order was delivered and when it arrived. When shipping expensive items to a buyer, send it via track-and-trace postage. Falling for this scam will destroy your profit and affect your feedback and metrics. However, you must take precautions to prevent refunds or replacements being given erroneously. Of course, in some instances this may be true. A buyer will purchase an item online and say that it didn’t arrive and claim either a refund or replacement. This scam is as old as ecommerce itself and still occurs very frequently. Every conned sale is a real one lost! The Failed Delivery Scam Every day a more ingenious scam or loophole is discovered, so it’s essential to take steps to protect your business. Scams have been around since the dawn of time.
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To help you overcome these threats to your online store, we’ve put together a list of common Amazon scams and how to avoid them. For many Amazon sellers, there’s been a moment where your hands are in your hair and the thought “Have I been scammed?” is running through your mind.
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